Questions?
Frequently Asked Questions
We've got answers
How do I place an order?
Browse our menu page, pick what you'd like, then send us a message — via WhatsApp, email ([email protected]), or call. Tell us what you want and when you need it, and we'll confirm availability and total right away. No account or login required.
What area do you deliver to?
We deliver across the NYC metro area — Queens, Brooklyn, Manhattan, and The Bronx. Delivery fees are based on distance; we'll confirm the cost before you commit. Not sure if you're in range? Just ask.
Do you offer pickup?
Yes. Pickup is available at our Queens kitchen. When you order, we'll share the pickup address and your ready-by time.
What are your hours?
Tuesday – Friday: 11am – 9pm. Saturday: 10am – 10pm. Sunday: 12pm – 7pm. Closed Mondays (we use that day to prep and restock).
How far in advance should I order?
We ask for at least 24 hours notice on all orders so we can shop fresh and cook to order. For large or catering orders, 48–72 hours is preferred. Last-minute requests? Reach out and we'll do our best.
Is there a minimum order?
For delivery, the minimum order is $40 within most of our service area. Pickup has no minimum. Catering orders start at 10 guests.
How do I book catering?
Fill out the inquiry form on our Catering page — include your event date, guest count, and any dish preferences. We'll get back to you within 24 hours with a custom menu and quote. A 50% deposit secures your date once you approve.
Do you accommodate dietary restrictions?
Yes. We regularly cook for gluten-free, dairy-free, and low-carb preferences, and can adapt many dishes for specific allergies. Just let us know when you order — at no extra charge.
What forms of payment do you accept?
For individual orders: Zelle, Cash App, or cash on pickup. For catering: Zelle or Cash App, with a 50% deposit to hold your date. Online card payment is coming soon.
What is your cancellation policy?
For regular orders: please cancel at least 24 hours before your pickup/delivery window for a full refund. For catering: deposits are refundable if you cancel at least 7 days before your event. Cancellations within 7 days are non-refundable.
How does MyCraveMeal differ from other Nigerian food delivery?
Everything is cooked fresh to order — no reheating from a chilled counter. We use whole, unprocessed ingredients: fresh fish, raw peanuts for peanut dishes, palm oil we prepare ourselves. No artificial colours, flavours, or preservatives. What you get is what you'd make if you had the time and the recipe.
Can I reheat leftovers?
Most soups and stews reheat well and often taste even better the next day — just add a splash of water and warm gently on the stovetop or in 30-second microwave bursts. Swallows (pounded yam, eba, fufu) are best enjoyed the same day they're made.